Creating a Custom Domain

You can replace the default Smallworld Labs Event Portal URL with a custom subdomain that your organization owns (for example, event.yourorganization.com). In addition, you can configure your root domain (also known as the apex domain, such as yourevent.com, along with the www version) to redirect visitors to your Event Portal for the appropriate show year. This allows you to maintain consistent, branded links while easily updating where those links point from year to year.

Editing your subdomain:

1. Navigate to the Admin side of your Event Portal > Site Administration > System
2. Select Domain Name
3. Enter the subdomain url

!

Important Note: In your public DNS, ensure the subdomain name is set up as a CNAME record that points to the value provided in the Admin Console (e.g., eventname.prod.pcomm.net) .

Redirecting your apex domain:

To maintain flexibility from one show year to the next, we recommend managing your root (apex) and www domain redirects on your own DNS or hosting provider. This allows you to control exactly when your links move from one event year to the next (for example, from 2027 to 2028), without requiring changes inside the Event Portal.

1. Determine where redirects will be managed
   1. Work with your DNS or web hosting provider to determine how redirects are handled. Most providers offer one of the following options:

      1. A built-in redirect feature that supports both the root (apex) domain and the www version, or

      2. A lightweight redirect service that lets you easily change the destination URL when needed

         1. Either option is acceptable as long as both the root and www domains are covered.

2. Set up the initial redirect

   1. Configure your root and www domains to redirect to your Event Portal subdomain for the current show year.

Example:

• yourorganization.com

• www.yourorganization.com

Redirects to:

• https://event.yourorganization.com

3. Update the redirect for the next show year

   1. At the appropriate point in your show cycle (such as after the event concludes or when sales open for the next year), update the redirect target.