Welcome to the A2Z & Event Portal Help Center!
Looking for help and answers to questions with your A2Z Events Solution? Whether you're new to our platform or returning to get started on your next big event, the A2Z & Event Portal Help Center is designed to help you find the information you need.
Continue reading to learn navigating and using the help center, how to contact support representatives, and where to find other resources to get help.
- Using Help Center
- Contacting Support Representatives
- More Resources for Help
Search and Browse the Knowledge Base
There are two primary methods for finding information in the Help Center. You can either search our knowledge base by entering keywords in the search bar or click a topic category to browse grouped sections of articles that pertain to your topic of interest.
Help Center content is organized into 15 categories. Click a category name below to begin browsing:
On-Demand Session Recordings
Find in-depth training that covers topics in detail in our On Demand section. Stay tuned as we continue working to bring new pre-recorded training sessions soon!
Click the Help button in the lower right corner of Global Admin, to choose a context-sensitive suggestion from the form, search for articles using the search bar, or click Live Chat to contact our Support team during business hours (Monday - Friday, 9am-5pm EST).
Submitting a Request
Submit a request to our Support team for additional assistance by clicking the Submit a request link and filling out the 'Events Support Request' form.
To complete the form, you must provide your email address, a subject line, and detailed information about your issue. If necessary, please also include the full name of your Event, along with any relevant links and screenshots you may have collected.
After submitting your form, our Support team will review your request and follow-up via the email address provided regarding next steps.
Receiving a response
If you have not received a response in a timely manner, please check your spam folder and ensure that there are not any Support email addresses subscribed to your marketing emails as our ticket email server automatically detects them as promotional items rather than valid issue requests and may spam-block all emails from the same domain if it detects a larger volume of emails have been received.
Visit The Loop
For event professionals, join The Loop, our Personify client community, to exchange ideas and best practices with other event managers.