How To Use A2Z Help Center

Welcome to the A2Z & Event Portal Help Center! 

Looking for help and answers to questions with your A2Z Events Solution? Whether you're new to our platform or returning to get started on your next big event, the A2Z & Event Portal Help Center is designed to help you find the information you need. 

Continue reading to learn navigating and using the help center, how to contact support representatives, and where to find other resources to get help. 

• Using Help Center
  • Search and Browse the Knowledge Base
  • On-Demand Session Recordings
• Contacting Support Representatives
  • Live Chat
  • Submitting a Request/Adding a Ticket
    • Receiving a Response
• More Resources for Help
  • Visit The Loop

Search and Browse the Knowledge Base

There are two primary methods for finding information in the Help Center. You can either search our knowledge base by entering keywords in the search bar or click a topic category to browse grouped sections of articles that pertain to your topic of interest. 

Help Center content is organized into 15 categories. Click a category name below to begin browsing:

• Quick Action Videos - Watch quick 2-5 minutes videos showcasing common actions in the system and how to perform them.
  
  
• Getting Started - Locate recommended post-deployment first step action items, review system navigation details, learn user account management best practices and more.  
  
  
• Exposition Management - Manage event-specific features, company & contact info, email templates, and more.
  
  
• Financials - Manage event-specific financial setup, orders, payments, workflows, and more.
  
  
• Online Exhibiting Contract - Review OEC process and contract management info.
  
  
• Online Sponsorship Sales - Setup and manage features related to the Sponsorship package add-on.
  
  
• Floor Plan - Learn about floor plan tools used to configure the layout, booths, NES, and markings on your public event map. 
  
  
• Event Website - Info for Exhibitors, Attendees, and Speakers on navigating the Legacy Event Site and new Event Portal.
  
  
• Design & Content - Manage content, FAQ, press releases, and premium templates on your legacy event site.
  
  
• Event Portal - Configure your Event Portal using various tools located in the admin panel.
  
  
• Business Intelligence & Reporting - Find BI report recipes to collect meaningful data about your event and other general reporting info.
  
  
• Conference Management - Manage session info entered into GA for use with the Mobile App package add-on.
  
  
• Mobile App - Find info to setup, configure, and design your Event Mobile App package add-on.
  
  
• Important Information & News - Review the latest A2Z announcements, watch on demand training content, and learn Tips & Tricks for using the system. 
  
  
• Product Release Notes - Stay up to date on the newest features in Global Admin and our new Event Portal.

On-Demand Session Recordings

Find in-depth training that covers topics in detail in our On Demand section. Stay tuned as we continue working to bring new pre-recorded training sessions soon! 

Live Chat

Click the Help button in the lower right corner of Global Admin, to choose a context-sensitive suggestion from the form, search for articles using the search bar, or click Live Chat to contact our Support team during business hours (Monday - Friday, 9am-5pm EST).

Submitting a Request

Submit a request to our Support team for additional assistance by clicking the Submit a request link and filling out the 'Events Support Request' form. 

To complete the form, you must provide your email address, a subject line, and detailed information about your issue. If necessary, please also include the full name of your Event, along with any relevant links and screenshots you may have collected.

After submitting your form, our Support team will review your request and follow-up via the email address provided regarding next steps.

Receiving a response

If you have not received a response in a timely manner, please check your spam folder and ensure that there are not any Support email addresses subscribed to your marketing emails as our ticket email server automatically detects them as promotional items rather than valid issue requests and may spam-block all emails from the same domain if it detects a larger volume of emails have been received.

Visit The Loop

For event professionals, join The Loop, our Personify client community, to exchange ideas and best practices with other event managers.