Credit Card Processing Fee features are included with Integrated Payment Processing powered by AffiniPay and are available as an add on with other payment gateways.
Credit Card Processing Fee is used to charge an additional amount of money based on the payment amount. The fee is calculated using a percentage that is controlled in Global Admin. This percentage is then used at the time a payment, of type Online Credit Card, is made on the Event Website .
Jump to a Topic:
Credit Card Processing Fee Configuration
To make changes to the Credit Card Processing fee, you can access the configuration for a particular event in the Financial Settings.
- Go to Financials, from the left navigation.
- Choose the Settings Quick List at the top right of the content window
- Click on Credit Card Processing Fee Configuration
Turn On/Update the Fee
You can begin using the fee by checking the Active Box and entering the percentage you would like to charge.
- Check the Box
- Update the Percentage and click 'Save'
- An alert will appear to inform you that this fee is applied Pre-Tax and is Non-Refundable.
- If you select OK, the Fee will be Active, and you will get a green success alert
- Repeat Steps 2-4 to update the fee percentage.
Update the Messages
The messages that appear on the Event Website payment forms, when the payment method Credit Card is selected, can be updated by clicking on the name of the message in the configuration table
Pre-Tax
This message is utilized when Tax items are included in the purchase, and informs the purchaser that the fee is applied to the pre-tax amount of the payment.
- Click the text 'Pre-Tax' in the Messages Column
- Type in the New Message into the 'Message' Content Area. You can format the text as appropriate, and then click Save.
- After Save or Cancel, you will be brought back to the Configuration page.
Non-Refundable
This message appears on the payment form, to alert the purchaser that the processing fee is non-refundable.
- Click the text 'Non-Refundable' in the Messages Column
- Type in the New Message into the 'Message' Content Area. You can format the text as appropriate, and then click Save.
- After Save or Cancel, you will be brought back to the Configuration page.
Turn Off the Fee
If you want to stop assessing the credit card processing fee, you can turn it off by unchecking the Active checkbox and saving your change.
- Uncheck the Active checkbox and click Save
- An alert will pop up to confirm that you want to remove the credit card processing fee from all future credit card payments made on your event website.
- If you select OK, the fee will be deactivated, and a green success alert will appear
Event Website Usage
The fee will appear as it's own alert ONLY when the payment method is set to Online Credit Card, letting the purchaser know the breakdown of payment and fee. If the purchaser changes the payment method to a non-credit card option the alert will go away.
MyAccount:
Online Contract Pages:
Reporting
The Credit Card Processing Fees collection information may be retrieved using the Exhibitor Order Report and setting the Search For section's Item Type dropdown to Credit Card Processing Fees.
Credit Card Processing fee activations, deactivations and percent changes are logged - a report on the log can be requested from your support team if necessary.
Notes
Item Type - Credit Card Fee item type is not editable. It is not taxable, and follows the payment schedule. This cannot be changed.