As part of our effort to improve processes, we launched a new customer feedback system. You can access the new Feedback Dashboard conveniently from Global Admin.
We aim to capture feedback on how our product can better serve you.
Among several exciting features outlined below, you now can see and prioritize your suggestions, and receive a notification when any of your items are completed or not considered.
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Features
- New dashboard within Global Admin to submit or review suggestions
- Ability to view which feedback items have been recently released
- Ability to view and prioritize your suggestions
- More transparency by showing the status of each suggestion
- E-mail notifications if something is completed or not going to be implemented
- Ability to view and vote on suggestions made by other users
Exploring the Dashboard
The embedded Feedback Dashboard appears as a pop-up panel in Global Admin. This panel displays three navigation icons in the upper right corner that allow you to return to the panel's home page, open it in a new window, or close the pop-up panel and return to GA.
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In addition, this panel displays the Make a Suggestion option at the top. Beneath that, you can find recently released info, your requests, and other users' requests.
Complete the following steps to begin exploring the Feedback Dashboard:
Submit a Request
- Login to your Global Admin Database.
- Click the Feedback button located on the bottom right corner of the page.
- Click the Make a Suggestion button.
- Complete the Submit a request form making sure to enter as much detail as possible about the "why" behind your request. Doing so helps us to understand the organizational value of your suggestions and allows us to better prioritize them.
- After completing the form, click the Submit Request button.
Dashboard Details
The new feedback dashboard, accessible via Global Admin, includes options to:
- Make a Suggestion
- View recent release info (Recently Released)
- View your suggestions (My Priorities)
- View other suggestions (Suggested by Others)
Priority and Status
In the My Priorities panel, there is a Priority column with a slider. You can increase the importance of a suggestion by dragging the slider to the right.
This panel also displays the status of each suggestion. Status options found here include:
- Backlog: A suggestion with this status means it is still being reviewed or considered and has not moved into any of the other more definitive statuses yet.
- Not Planned: A suggestion with this status means it isn't planned for the foreseeable future. This can be due to technical limitations, incompatible workflows, and/or other priorities.
- Planned: A suggestion with this status means it is on our roadmap and we are planning how and when to best implement it.
- Building: A suggestion with this status means we are currently working on it. When you see this, please keep an eye on our release notes in the Help Center.
- Released: A suggestion with this status means it has been released or it is a feature/workflow that we already accommodate. Please visit our Help Center to learn more.
Viewing Other Users' Suggestions and Voting
In the Suggested by Others panel, there is a list of suggestions that have come from other users.
Clicking the thumbs up (upvoting) means "I want this" while clicking the zzz means, "I'm not interested and hide this suggestion from my list."
If you marked something as "Not Interested," but later realize that you are interested, click See your previous choices in the top right corner of the "My Priorities" panel.