This article contains information to help Exhibitors learn more about connecting with Attendees via the Legacy Exhibitor Console. Continue Reading to learn more about:
- Attendee List
- Attendee Search Tab
- My Attendees Tab
- Attendee Emails
- Attendee Appointments
- Attendee Recommendations
- Attendee Leads Tab
Attendee List
The Attendee List is your personal invitation to connect and network with registered attendees and buyers.
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the Attendee List page or visit our FAQ's*.
- To begin, select the Attendee List from within the Exhibitor Console.
- Once inside, you may* see several tabs to choose from. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited.
- Search - Find attendees by keyword or filter by category, country and state then, connect.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited or favorited you.
- Whether you Search or select your favorites from Leads or Recommendations, all you need to do is click the star icon next to the name of the attendee you wish to favorite. It will go from white or clear to the color your event has selected, in other terms, it will become highlighted.
- Click the star again to empty and remove just that attendee from your favorites list.
- Click the half-highlighted star to clear all favorites.
- Saved favorites will appear under the My Attendees tab.
Frequently Asked Questions:
Q: Can you export the Attendee List to a spreadsheet?
A: No. The attendee list is not exportable to a spreadsheet.
Q: How do I search by keyword? I searched by keyword and no results were provided, is this right?
A: Keyword searches are derived from the attendee profile field. Try searching keywords an attendee would use in their profile or biography to receive the best results. Results of keyword searches may not always appear, as they are based on search criteria. For example, be sure to search with just your keyword and not any other factors like geographical location unless you wish to have attendees with that key word, only in that location. If you prefer a broader search, be sure to take out other criteria and only search by key word. Alternately, if you receive too many results for a keyword, try other criteria like categories, location or other factors your event offers under the Advanced Search tab.
Q: Is there a limit to how many attendees I can favorite?
A: There is not a limit unless a specific event has chosen to set one. If you notice you have a limit, check the Digital Promotion Opportunities button in your Exhibitor Console to upgrade to get more favorites. If it is not an available upgrade or you do not have an upgrade button in your console, contact the event directly to request additional favorites.
Q: My favorites are not syncing to my Mobile App. What's wrong?
A: Favorites typically* sync across devices however, contact your event management team for clarification as syncing parameters are determined by each event directly.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.
Attendee Search Tab
Not sure how to Search attendees?
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the Attendee List Search tab or visit our FAQ's*.
Here are some helpful tips on navigating the search tab in Connect.
- Begin by logging into the Exhibitor Console.
- Next, click the button often labeled as Connect or the Attendee List.
- Once inside, you may* see several tabs to choose from. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited.
- Search - Find attendees by keyword or filter by category, country and state then, Connect.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited or favorited you.
- When selecting keywords to search by, remember that the key words are pulling from the attendee profile that they have personally created. Be sure to enter word(s) that an attendee may include. Some examples may include their job title, job description, interests or geographic location. If you do not see results for a specific keyword, refine your search by identifying main concepts important to you. Then, build upon those words so they may return your targeted results.
- Some events offer filters or categories to narrow down search results. These would be located underneath the keyword search field. For example, often events may include a filter for Country and State. If they do and you see it on the page, click the plus sign next to United States and the full list of States will be available in a drop-down menu format.
- Be sure to click search at the bottom of the page for your selections to provide results.
Frequently Asked Questions:
Q: How can I suggest Search filters to a show or event?
A: Contact the event management team directly.
Q: What are the plus signs (+) next to filters?
A: The plus sign symbols are indicators you may click on to open up a drop down of selections within that section. In the example below, you can see once the plus symbol is clicked, a listing of states within the Country, Unites States is now available.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.
My Attendees Tab
Ready to connect with your favorite Attendees?
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the my attendees tab or visit our FAQ's*.
Here is how to get to them:
- Begin by logging into the Exhibitor Console.
- Next, click the button often labeled as Connect or the Attendee List.
- Once inside, you may* see several tabs to choose from. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited.
- Search - Find attendees by keyword or filter by category, country, state, then connect.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited or favorited you.
- My Attendees will appear in list form with all stars highlighted as a favorite.
Frequently Asked Questions:
Q: What are my attendees?
A: My Attendees are those attendees you have favorited.
Q: Do My Attendees export or sync to the event mobile application?
A: My Attendees typically* sync across devices however, contact your event management team for clarification as syncing parameters are determined by each event directly.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.
Attendee Emails
Connect with attendees by utilizing emails before the event even begins.
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect as you transition from the Attendee List page and into the secure Attendee Email system or visit our FAQ's*.
Here is how to send your communications:
- Begin by logging into the Exhibitor Console.
- Next, click the button often labeled as Connect or the Attendee List.
- Once inside, you may* see a variety of tabs. Be sure to select the tab with the contact you wish to communicate with. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited.
- Search - Find attendees by keyword or filter by category, country and state then connect with them.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited or favorited you.
- Email an attendee by clicking the envelope typically located on the right-hand side of the page.
- Once it opens, the page may* offer:
- Your email balance or in other terms, how many emails your event or upgrade allows and how many you have used located on the lower left-hand side.
- To: will be followed by the attendee's name.
- A Message field where you may enter plain text.
- When you are finished, click Send Mail.
- Images and code are not available at this time.
- If you run low on your email balance, check your exhibitor console for "Upgrade" text or a Digital Promotion Opportunities link to see what your event may offer. If these options are not available, contact the event management team directly to inquire.
- Emails you send to attendees go directly to their personal email on file.
- Recipients receive your personal message enclosed in an email from the event on your behalf with the subject line "Message from an Exhibitor Participating in Connect at (Event Name)".
- The design and content of emails sent from each event vary. Below is an example.
- Contact the event directly to confirm the event template content.
- Contact the event directly to confirm the event template content.
- If the recipient chooses to respond, you will receive a response email to your company email on file located within your Edit Booth Info page.
- This response will include the attendee email and contact information.
- In the instance you receive a notice that an attendee email address is invalid, please let the event know directly and be sure to attach the email and confirm the full name of the attendee you emailed.
- This gives the event the opportunity to reach out to the attendee to see if they have another email available that they wish to utilize.
- In the circumstance a valid email address cannot be obtained, this offers the event an opportunity to credit you an additional email.
- To see sent emails, click View Sent Messages button in the Exhibitor Console.
- Within the page, you may see that you have not sent any messages or if you have sent some, they will appear in a list form typically in order of the sate they were sent.
- Clicking into the list to see a copy of the communication you sent.
- If the email is listed under this page, it is confirmed as sent.
- Please be aware, it is up to attendees to respond, and it is their choice to do so.
Frequently Asked Questions:
Q: How does my Company unsubscribe from receiving attendee emails?
A: If you wish to unsubscribe from attendee email and appointment requests, contact the event management team directly.
Q: What is Connect?
A: Connect is a matchmaking and networking solution that helps to connect exhibitors with attendees before, during and after an event.
Connect has the ability to generate recommended matches for event participants based on precise matching criteria located within Edit Booth Info from within the exhibitor console.
Exhibitors can generate a list of attendees who are their recommended best matches and are looking for products and services in their chosen categories. Accurate matchmaking means users can get started with networking immediately instead of spending time on searching for matches.
Q: What is Connect™?
A: Connect™ is a matchmaking and networking solution that helps to connect exhibitors with attendees before, during and after an event.
Connect™ has the ability to generate recommended matches for event participants based on precise matching criteria located within Edit Booth Info from within the exhibitor console.
Exhibitors can generate a list of attendees who are their recommended best matches and are looking for products and services in their chosen categories. Accurate matchmaking means users can get started with networking immediately instead of spending time on searching for matches.
This short tutorial video can get you started with Connect™:
Q: Why should I use Connect™?
A: Connect™ enables exhibitors to increase their return on investment (ROI) and maximize their time onsite by networking and scheduling meetings with matched and favorite buyers before the event even starts. Your event lead generation is given a boost with Recommendations provided by the system (category matches from the Edit Booth Info page), instead of waiting for target buyers to hopefully walk by your booth on the event floor.
Q: How can I make sure to receive the best possible matches from Connect™?
A: To receive your best matches, be sure that your Online Booth Profile has been completed. Most of your company information is already in your profile, but it's always a good idea to review it in case important information has changed.
Q: How can I see what emails are sent to our exhibiting company from attendees?
A: View emails to your company from attendees by locating the exhibiting company email under Edit Booth Info. All Connect or Matchmaking emails arrive to that email. Be sure to also check that email's spam folder.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.
Attendee Appointments
Welcome to your guide on how to create, edit or update an appointment with your favorite attendees, Leads or Recommendations. Here we will also discover how to view or update the status of pending appointments on the Appointment Calendar.
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect as your transition from the Attendee List page into setting an appointment with an attendee on your Appointment Calendar or visit our FAQ's*.
Let's get started:
- Begin by logging into the Exhibitor Console.
- Next, click the button often labeled as Connect or the Attendee List.
- Once inside, you may* see a variety of tabs. Be sure to select the tab with the contact you wish to communicate with. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited.
- Search - Find attendees by keyword or filter by category, country and state then, Connect.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited or favorited you.
- Request an attendee appointment by clicking the calendar typically located on the right hand side of the page.
- Once it opens, you may* see available fields for:
- Appointment Details like appointment date, start time, end time, location and comments.
- Appointment with field noting the attendee's name.
- A Message field where you may enter plain text.
- When you are finished, click Send Mail.
- Images and code are not available at this time.
- Appointments you send to attendees go directly to their personal email on file.
- If the recipient chooses to respond, you will receive a response notification to the company email on file in Edit Booth Info. It will alert you to log in to select and/or view the status of the appointment from your exhibitor Appointment Calendar located within the Appointments button on the Exhibitor Console.
- You may edit the exhibitor email that receives these notifications from within your Exhibitor Console under the Edit Booth Info button (often labeled just "Booth Info").
- In the instance you receive a notice that an attendee email address is invalid, please let the event know directly and be sure to attach the email and confirm the full name of the attendee you emailed.
- This gives the event management team the opportunity to reach out to the attendee to see if they have another email available that they wish to utilize.
- In the circumstance a valid email address cannot be obtained, this offers the event an opportunity to credit you an additional email.
- To view and update the status of sent Appointments, click the Appointments button within the Exhibitor Console.
- On the top of the Appointment Calendar, you may:
- Select appointment types.
- Choose which day of the event you wish to view, or you may select "all".
- You may Print your calendar or export it to your device calendar.
- Event calendars are exported in the time zone of the event not necessarily in the time zone you are currently in. When you arrive at the event, your time zone should then be correct.
- If you do not wish to receive any appointments or wish to block out any time periods during the event, click Add Personal Appointment in the upper right-hand side of the page and add your notes as to why the time period is not good for your company.
- Restricted grey areas within the calendar are selected by your event management team and most often reflect times when the event is closed so you would not be able to book appointments for your booth during those times.
- If you see any in error, try contacting your event directly.
- Within the page, you will see your Appointment Calendar sorted by date and time. You may click into any appointment block to see the details and select a status: accept, modify or decline the appointment.
-
Appointments on the page may display in an array of colors. Try taking a peek at the legend at the bottom of the page for details.
Frequently Asked Questions:
Q: How does my Company unsubscribe from receiving attendee appointments?
A: If you wish to unsubscribe from attendee email and appointment requests, contact the event management team directly.
Q: What is Connect™?
A: Connect™ is a matchmaking and networking solution that helps to connect exhibitors with attendees before, during and after an event.
Connect™ has the ability to generate recommended matches for event participants based on precise matching criteria located within Edit Booth Info from within the exhibitor console.
Exhibitors can generate a list of attendees who are their recommended best matches and are looking for products and services in their chosen categories. Accurate matchmaking means users can get started with networking immediately instead of spending time on searching for matches.
This short tutorial video can get you started with Connect™:
Q: Why should I use Connect™?
A: Connect™ enables exhibitors to increase their return on investment (ROI) and maximize their time onsite by networking and scheduling meetings with matched and favorite buyers before the event even starts. Your event lead generation is given a boost with Recommendations provided by the system (category matches from the Edit Booth Info page), instead of waiting for target buyers to hopefully walk by your booth on the event floor.
Q: How can I make sure to receive the best possible matches from Connect™?
A: To receive your best matches, be sure that your Online Booth Profile has been completed. Most of your company information is already in your profile, but it's always a good idea to review it in case important information has changed.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.
Attendee Recommendations Tab
Ready to connect with your Recommendations?
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the Attendee List Recommendations tab or visit our FAQ's*.
Here is how to get to them:
- Begin by logging into the Exhibitor Console.
- Next, click the button often labeled as Connect or the Attendee List.
- Once inside, you may* see several tabs to choose from. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited.
- Search - Find attendees by keyword or filter by category, country, state, then connect.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited or favorited you.
- Within the Recommendations tab, you may review your company recommendations list, favorite or connect with them by clicking on the email or appointment icons.
Frequently Asked Questions:
Q: What are Recommendations?
A: Recommendations are suggested attendees based on matching of your company preferences and demographics within your online profile that with attendee preferences.
Q: How are Recommendations generated?
A: Our system offers custom match making based on your company preferences (categories, product offerings, key words) and demographics (geographic location) that attendees have added in their profile as relevant to them.
Q: How can I ensure quality Recommendations?
A: Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer searchable content within your online profile and increase your likelihood of being favorited.
Q: May I export a list of my recommendations to a spreadsheet including their contact information?
A: We are not permitted by the event to provide a listing of attendee information. You may however, favorite, send secure emails or request an appointment with an attendee by clicking the appropriate icons within the console.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.
Attendee Leads Tab
Ready to connect with your Leads?
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the Attendee List Leads tab or see our FAQ's* below.
Accessing Leads
- Begin by logging into the Exhibitor Console.
- Next, click the button often labeled as the Attendee List.
- Once inside, you may see several tabs to choose from. Each tab offers special features, here is what they mean:
- Leads - Attendees who have visited your online profile or favorited you.
- Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
- Please ensure that you have updated your online profile with complete information, so as to provide attendees with richer, searchable content within your online profile and increase your likelihood of being favorited. Learn how here.
- Search - Find attendees by keyword or filter by category, country, state, then connect.
- My Attendees - Attendees you have favorited.
- Recommendations - Suggested attendees based on preferences, categories and demographics.
- Leads - Attendees who have visited your online profile or favorited you.
- Within the Leads tab, you may review your company leads list, favorite or connect with them by clicking on the email or appointment icons.
Frequently Asked Questions:
Q: What are leads?
A: Leads are attendees who have visited or favorited your online profile within the last 30 days.
Q: How are leads generated?
A: Attendees may search for exhibitors based on a number of factors such as product offerings, geographic location, and keywords that they have indicated as relevant to them.
Q: How can I ensure quality leads?
A: Update your online profile with complete information, so as to provide attendees with richer searchable content within your online profile which will increase your likelihood of being favorited.
Q: May I export a list of my leads to a spreadsheet including their contact information?
A: Leads are not exportable to a spreadsheet. You may however, favorite leads by clicking the star icon, and if your event offers Connect™, often called Matchmaking, send secure emails or request an appointment with an attendee by clicking the appropriate icons within the Attendee List.
Q: How long will the leads remain accessible
A: The leads are preserved for 30 days from the moment they have last interacted with your profile. Please ensure you contact the leads promptly using the email feature.